FAQs for Reseller/Retailer

This guideline list out all necessary information for the reseller/retailer.

Stripe

Stripe, Inc. is our current payment service provider. Your payment is processed securely by Stripe. No card data hits Proxyman's servers.

General FAQs

Official Price: Visit our Pricing Page.
Proxyman License Type: Proxyman License is a Perpetual License (not a Subscription model)
Currency: USD.
Payment accepted: PayPal, Credit/Debit cards, Apple Pay, Goole Pay, Link, and Wire Transfer.
Payment Terms: NET 30, 45
Are there any signed contracts? No, you don't need to sign any additional contracts.
The license key is delivered via email.
Stripe supports various types of payment methods (VISA/Debit card, Apple/Google Pay, Wire Transfer), but it depends on your country.
If you use the Wire Transfer payment method, your license can be delivered in 3-5 business days. On the other hand, purchases via other methods (except the Wire Transfer) will be immediately delivered.
The final price can be added by the VAT of your country.
Term of Service: https://proxyman.io/terms-of-use
Privacy Statement: https://proxyman.io/privacy
EULA: https://proxyman.io/eula

How to make an order

Quote Request

Please contact us at support@proxyman.io for the quote. In this email, provide us:

How many licenses that you'd like to purchase
License Type: Standard, Personal License, or Team License
Your company address.

We will send you a quote in 1 business day.

1. Purchase a new license

Open the Pricing Page
Select the license that you'd like to purchase. It could be a Standard / Personal / Team License.
If it's a team license, you can select the number of licenses.
Stripe would display the total price in USD. It might add the VAT depends on which country you're located in.
Purchase by selecting your payment methods.
Checkout.

At this point, you will receive:

A License Key Email from support@proxyman.io
A Invoice/Receipt from Stripe

Notes:

Please double-check your email license. If it's incorrect, you might not receive the license key and the invoice. If there is a mistake, please contact support@proxyman.io.

2. Extend License

You can extend the number of seats to your license key as long as it's still not expired.

Open the Extend License Page
Enter your current license key
Select the number of seats you'd like to extend.
Stripe would display the total price in USD. It might add the VAT depends on which country you're located in.
Purchase by selecting your payment methods.
Checkout

At this point, you will receive:

A Extend License Key confirmation Email from support@proxyman.io
A Invoice from Stripe

3. Renew License

Open the Renew License Page
Enter your current license
If it's eligible for renewal. Proxyman would display the total price in USD.
Stripe would display the total price in USD. It might add the VAT depends on which country you're located in.
Purchase by selecting your payment methods.
Checkout

Notes:

You can renew your license before 3 months of the expiration date.
Your final price depends on the number of seats. In general, it's $49 x the number of seats.

4. Manage your license

Visit the License Manager Portal
Enter your email that you purchase a license.
Proxyman will send you an access link to your mailbox.
Open it, then you can remove/add/renew/extend your license.

Further FAQ

1. How can I transfer the license to a different email?

Please contact us at support@proxyman.io, and let us know which email you'd like to transfer.

2. I could not find my license key

You can find your license by either:

Search the email with the subject: [Proxyman] License Key
Use the License Manager Portal

If you could not find it, please provide us evidence (Receipt/Invoice, etc) via support@proxyman.io

3. Is it auto-renewal when it's expired?

Proxyman License is a Perpetual License (not a Subscription model). Therefore, it's not auto-renewal when your license is expired.

Noah Tran

February 26, 2022