FAQs for Reseller/Retailer

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This guideline list out all necessary information for the reseller/retailer.

Company information

Paddle

Paddle Market Limited is our current payment service provider and they also act as a reseller. Your payment is securely by Paddle. No card data hit Proxyman Server.

General FAQs

  • Official Price: Visit our Pricing Page.
  • Proxyman License Type: Proxyman License is a Perpetual License (not a Subscription model)
  • Currency: USD.
  • Payment accepted: PayPal, Credit/Debit cards, Apple Pay, Goole Pay, and Wire Transfer. Please check out the Paddle Payment Methods Document for further information.
  • Payment Terms: NET 30, 45
  • Are there any signed contracts? No, you don't need to sign any additional contracts.
  • The license key is delivered via email.
  • Proxyman/Paddle supports various types of payment methods (VISA/Debit card, Apple/Google Pay, Wire Transfer), but it depends on your country.
  • If you use the Wire Transfer payment method, your license can be delivered in 3-5 business days. On the other hand, purchases via other methods (except the Wire Transfer) will be immediately delivered.
  • The final price can be added by the VAT of your country.
  • You can apply for a VAT refund by replying to help@paddle.com if it's applicable.
  • Term of Service: https://proxyman.io/terms-of-use
  • Privacy Statement: https://proxyman.io/privacy
  • EULA: https://proxyman.io/eula

How to make an order

Quote Request

Please contact us at support@proxyman.io for the quote. In this email, provide us:

  • How many licenses that you'd like to purchase
  • License Type: Standard, Personal License, or Team License
  • Your company address.

We will send you a quote in 1 business day.

1. Purchase a new license

  1. Open the Pricing Page
  2. Select the license that you'd like to purchase. It could be a Standard / Personal / Team License.
  3. If it's a team license, you can select the number of licenses.
  4. Paddle would display the total price in USD. It might add the VAT depends on which country you're located in.
  5. Purchase by selecting your payment methods.
  6. Checkout.

At this point, you will receive:

  • A License Key Email from support@proxyman.io
  • A Invoice from help@paddle.com. You can fill in your company info, including the VAT number.

Notes:

  • Please double-check your email license. If it's incorrect, you might not receive the license key and the invoice. If there is a mistake, please contact support@proxyman.io.

2. Extend License

You can extend the number of seats to your license key as long as it's still not expired.

  1. Open the Extend License Page
  2. Enter your current license key
  3. Select the number of seats you'd like to extend.
  4. Paddle would display the total price in USD. It might add the VAT depends on which country you're located in.
  5. Checkout.

At this point, you will receive:

  • A Extend License Key confirmation Email from support@proxyman.io
  • A Invoice from help@paddle.com. You can fill in your company info, including the VAT number.

3. Renew License

  1. Open the Renew License Page
  2. Enter your current license
  3. If it's eligible for renewal. Proxyman would display the total price in USD.
  4. Paddle would display the total price in USD. It might add the VAT depends on which country you're located in.
  5. Checkout

Notes:

  • You can renew your license before 3 months of the expiration date.
  • Your final price depends on the number of seats. In general, it's $39 x the number of seats.

4. Manage your license

  1. Visit the License Manager Portal
  2. Enter your email that you purchase a license.
  3. Proxyman will send you an access link to your mailbox.
  4. Open it, then you can remove/add/renew/extend your license.

Further FAQ

1. How can I transfer the license to a different email?

Please contact us at support@proxyman.io, and let us know which email you'd like to transfer.

2. I could not find my license key

You can find your license by either:

If you could not find it, please provide us evidence (Receipt/Invoice, etc) via support@proxyman.io

3. Is it auto-renewal when it's expired?

Proxyman License is a Perpetual License (not a Subscription model). Therefore, it's not auto-renewal when your license is expired.

Noah Tran
Noah Tran